Kiev, Ukraine
2005 - 2006 IPF Fellow

Affiliation: Head of Division for Research and Functional Reviews of Government, Center for Civil Service Institutional Development, Kiev, Ukraine.

Fellow project

2005 - 2006: Enhancing the quality of public service delivery
The objectives of the project are to develop a methodology, management framework and guidelines for implementing quality management standards in Ukraine's public administration; write a research paper and policy study, conduct an awareness campaign and provide policy recommendations for implementing quality management in public administration for key governmental officials from the ministries and other central governmental agencies (the Chief of the Main Civil Service Department who will provide recommendations to the Cabinet of Ministers of Ukraine).

Study: Quality management in Public Administration: International experiences and lessons for Ukraine

Working groups: Policy Networks and Administrative Reform
Relevant countries: Ukraine