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Enhancing the Quality of Public Service Delivery
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Haaparanta, Pertti, Juurikkala, Tuuli et al.: Firms and Public Service Provision in Russia.
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This paper reports first results from a survey of 404 middle-sized and large manufacturing firms from 40 Russian regions in April-June 2003. It examines the extent of social service and infrastructure provision by the firms and the firms’ assessment of the quality of public infrastructure and the regulatory environment. Background information of ownership, investment, performance, competition, and finance decisions of the firms is also gathered. The results indicate that there is still a need for improvement in the quality and quantity of public service provision in Russia.
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Protsyk, Oleh: The Diffusion of Policy-Making Authority in the Machinery of Central Government in Ukraine: Policy Paper.
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This paper argues that the quality of decision-making process in the central government in Ukraine is undermined by the institutional deficiencies in organization of the executive and legislative branches of government. The persistence of multiple centers of executive and legislative authority, the technocratic character of Ukrainian cabinets, and fragmentation of Ukrainian legislature are three major factors contributing to high policy volatility and lack of policy coordination in the government. According to the author, these factors are interrelated and their impact is a function of a particular combination of procedural rules for decision making and party system characteristics. The paper advocates a set of institutional changes that have potential to make the policy process in Ukraine more cohesive and decisive.
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Grindle, Merilee S.: The Good, the Bad, and the Unavoidable: Improving the Public Service in Poor Countries.
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The author of the research argues that good public sector performance ultimately depends on the development of political societies that expect and demand efficiency, effectiveness, and responsiveness from their governments. She asserts that even though talented people can be drawn to public service in developing countries and significant reforms can be introduced to set the bases for improved performance, governments in most poor countries continue to perform poorly. In her opinion, public sector reformers in developing countries need to consider changes that directly address performance incentives and management practices
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Kaznacheyev, Kostyantyn: Forming the quality concept of public services delivering in Ukraine.
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Over the past decade, Ukraine has been experiencing, like many other countries in transition, a process of transformation that involves changing system of public services providing imbedded in the former soviet framework. The paper compares the concept of the Communist and the Post-Communist public service delivery. The author presents today’s challenges to shift attitudes to quality dimensions in public services delivering. He also provides examples of positive practices performed by some Ukrainian local governments in securing effectiveness and efficiency in public services delivering.
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Public Service in Transition: Enhancing Its Role, Professionalism, Ethical Values and Standards.
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The present volume is the final outcome of a regional conference on Public Service in Transition, which focused on the need to enhance its role, professionalism, ethical values and standards. It was held in Thessaloniki from 17 to 20 November 1997.
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